Warranty
This limited manufacturer warranty from Surgimag applies to all countries to the extent
that no other
warranty exists at
that location.
Pursuant to the following contractual provisions, Surgimag guarantees material, construction and
design to be free of
deficiencies from the time of first purchase.
Maestro™ LED Headlight System
- This limited liability applies to the end purchaser of the product (Client). Legal claims by the client or claims by the client against the seller/dealer of the device are neither excluded nor limited.
- The standard limited warranty for the product is for 12 months from the time of purchase by the original purchaser. The standard limited warranty applies to the LED headlight, battery pack, and all accessory items included with the product. These warranties are nontransferable and shall only apply to the original purchaser of the product, as exclusively contained in Surgimag records.
- During the warranty period, defective units (according to a unilateral decision by Surgimag), will be repaired or replaced either by Surgimag or by authorized customer service. The client will receive either the repaired or a comparable replacement unit from Surgimag. Exchanged parts or accessory parts become the property of Surgimag.
- There is no extended or renewed warranty period for repaired or replaced parts.
- This limited warranty does not apply to painted or otherwise personalized parts.
This limited warranty does not apply to abnormal signs of use. In addition,
this limited warranty
does not apply if:
The deficiency has been caused by misuse of the instructions for operation, inappropriate
use,
contact with fluids or
moisture or extreme heat or climatic conditions and/or short term variations in relevant
influences or to corrosion,
oxidation, unauthorized intervention or attempts at connection, unauthorized opening or
repair,
repair attempts with
unacceptable replacement parts, abnormal installation, accidents, force majeure, spillage of
food or drinks, chemical
influences or other influences over which Surgimag has no control (including deficiencies to
operational parts such as
batteries that only have a limited lifespan, as well as damage to cables), unless the
deficiency
is caused by a
material, construction or fabrication error.
The client does not report the deficiency within 30 days after it was discovered within the
Surgimag warranty period or
to an authorized customer service agent. The serial number has been removed, scratched off,
crossed out, changed or
illegible.
Loupes
This limited manufacturer warranty from Surgimag applies to all
countries to the extent that no other warranty exists at
that location.
Surgimag provides the following warranties (limited by the time period specified, if any) on
the components and features
of its Surgimag loupe (the “Product”):
- LIMITED LIFETIME WARRANTY on all telescopes
- 3-YEAR LIMITED WARRANTY on frames, carrier lenses, and adhesives.
- 1-YEAR LIMITED WARRANTY on accessory items
Under these warranties, Surgimag warrants that all product parts, when new, and
for the time period specified, will be
free of defects in material and workmanship, and perform in accordance with the
manufacturer’s specifications, when
subject to normal use and service from Surgimag or its authorized agent for the time period
of the warranty. The
warranty period begins on the original date of purchase from Surgimag.
Any warranty that is listed above as being “limited” does not cover breakage or failure due
to tampering, misuse,
neglect, accidents, improper installation, modification, shipping, normal wear and tear,
orto improper maintenance,
service or cleaning procedures. These warranties are also void if the Product is not used in
accordance with the
manufacturer’s recommendations or instructions, if serviced by a party other than Surgimag
or its authorized agent, or
if the serial number has been removed or altered in any way.
During the warranty period, defective units (at the sole discretion of Surgimag), will be
repaired or replaced either by
Surgimag or by an authorized dealer. The client will receive either the repaired or a
comparable replacement unit from
Surgimag. There is no extended or renewed warranty period for repaired or replaced parts.
Exchanged parts or accessory
parts become the property of Surgimag. It shall be the purchaser’s responsibility to return
the Product, in appropriate
packing materials, so as to prevent accidental breakage in transit, and sufficiently cleaned
and disinfected, directly
to Surgimag or one of its authorized agents. Surgimag reserves the right, at its sole
discretion, to refuse to repair or
replace the Product if the Product is deemed to be unsanitary. It will be the responsibility
of the purchaser to arrange
for the Product to be returned to the purchaser for appropriate cleaning and sanitation, and
the purchaser shall be
responsible for all shipping charges
Contact Us
Address
179 Peter Brown Drive
Montrose
Pietermaritzburg
3201
Call Us
Email Us
info@caremedsa.africa